Shipping
Handling Time:
Items which are in stock are typically shipped out by the next business day. Special order items may have alternate handling times which are displayed on the product page (e.g. 2 to 3 days or 1 to 2 weeks).
Shipments within the Greater Toronto Area:
Shipments within the Greater Toronto Area will normally reach you within 2-4 business days. We typically ship out orders by the next business day. Should an issue or delay arise with your delivery, you will be notified and we will provide an updated delivery time.
Shipments within Ontario:
Shipments within Ontario, but outside of Toronto, will normally reach you within 4-7 business days. We typically ship out orders by the next business day. Should an issue or delay arise with your delivery, you will be notified and we will provide an updated delivery time.
Shipments outside of Ontario:
Shipments outside of Ontario will normally reach you within 7-10 business days. We typically ship out orders by the next business day. Should an issue or delay arise with your delivery, you will be notified and we will provide an updated delivery time.
Shipping Costs:
Since our products are heavy and fragile, shipping costs may be higher than usual. A free pick-up option is always available but we also offer flexible shipping rates to meet your budget. Orders above $500 (before taxes) will received a discounted shipping rate within the Greater Toronto Area.
Your shipping charge will be disclosed during the Check Out process. We reserve the right to refuse shipping, adjust our carriers, or reach out to you to collect additional payment in very rare cases of extremely high shipping costs from our carriers. We’ll reach out to you should any problems occur while your order is being processed.
Payment & Returns
Payments
We accept Visa, American Express, MasterCard, and Interac Debit. All pricing on our website is subject to change. We have the right to make adjustments and corrections to pricing at any time. Should a price on the website show incorrectly due to the negligence of Gem Stones Inc, we reserve the right to refuse any purchases at that price and make the adjustment required. You will be notified of this error before any shipments take place, and refunds will be issued where applicable.
Secure Ordering
You can order online with us at any time using our website. This online store is encrypted with 128bit SSL security. This allows you to shop on our website with confidence and peace of mind that your information is secure.
Returns & Refunds
Items purchased from us can be returned for either an exchange or refund within 30 days, not including the cost of shipping. A 25% restocking fee will apply to all accepted returns. If an item is damaged in transit, please contact us immediately when received. We will be happy to arrange a replacement for you. Conditions apply, please see our Terms of Sale for more details.
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