Frequently Asked Questions
FAQ about ordering on our website
How much does shipping cost?
Free pickup from our Concord, ON location is always available, and we also offer flexible shipping rates to meet your budget.
A shipping estimate is shown in your cart during checkout. Since our products are typically heavy and fragile, costs may be higher than expected — you're under no obligation to complete checkout if the rate doesn't work for you. In rare cases of unusually high carrier costs, we reserve the right to refuse shipping, adjust our carriers, or reach out to collect additional payment. We'll always contact you if any issues arise while your order is being processed.
When will I get my order?
All orders require a minimum 2–3 business day lead time. Some special-order items may have longer handling times. Please refer to the lead time shown on each product page for an estimate.
Once shipped, delivery times within Canada are approximately:
- Greater Toronto Area: 3–4 business days
- Elsewhere in Ontario: 4–7 business days
- Outside Ontario: 7–10 business days
If any delay or issue arises with your order, we'll notify you and provide an updated timeline.
What is the return policy?
Unopened and undamaged items can be returned for either an exchange or refund within 30 days, not including the cost of shipping. A 25% restocking fee will apply to all accepted returns. Certain special order items may not be returned - we will inform you if that is the case. Conditions apply, please refer to the terms of sale for more details.
What happens if my order arrives damaged?
If an item is damaged in transit, please contact us immediately when received. We will be happy to arrange a replacement for you. Conditions apply, please refer to the terms of sale for more details.